Return & Refund Policy
At Morotim, we stand by the quality of our products. If you're not completely satisfied with your purchase, we offer a straightforward return and refund process.
Return Policy
- Eligible Products: All new, unused, and unopened items in their original packaging can be returned within 7 days of receipt.
- Exclusions: Personalized items, sale/discounted items, and products damaged by misuse are not eligible for return.
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Return Process:
- Contact us at support@morotim.com within 7 days to initiate a return.
- We’ll provide a Return Merchandise Authorization (RMA) number and shipping instructions.
- Ship the item(s) back to us using a trackable shipping method.
- Include your order number and RMA number for processing.
Refund Policy
- Once we receive and inspect your return, we’ll process your refund within 7 business days.
- Refunds will be issued to the original payment method.
- Shipping fees for returns are non-refundable unless the return is due to a defect or error on our part.
- For defective or incorrect items, we’ll cover the return shipping cost and provide a full refund.
Exchange Policy
If you’d like to exchange an item for a different size, color, or model, follow the same return process and place a new order for the desired item. We recommend contacting us before returning items for exchanges to ensure a smooth process.
Damaged or Faulty Items
If your order arrives damaged or defective, contact us immediately at support@morotim.com. We’ll provide a prepaid return label and process a replacement or refund as soon as possible.
International Returns
For international customers, return shipping fees may apply. Please contact us for assistance with returns to your country.
Contact Us
If you have any questions or need assistance with a return, our customer service team is here to help. Reach out to us at support@morotim.com or via the contact form on our website.